The grinding machine they had been using previously was complicated to adjust before use, so they gradually stopped using it, and as a result, they started sharpening drill bits by hand more often.
When our sales representative visited to introduce clamps, they asked about our drill grinding machine and provided a demonstration. After confirming its performance, they decided to introduce it.
Because they had previously purchased a product that was barely used, they made a decision based on whether it could be used continuously in the actual field, rather than just trying it out. The deciding factors for the introduction were the operability that the field staff found to be "easy to use" and the precision of the finish, with "a solid lead." These two points were highly evaluated, leading to the introduction.